Return policy

There is a 14-day full right of return on items purchased in our webshop. The period is calculated from the day you receive the order.

Cancellation must be reported to us no later than 14 days after receipt and from the cancellation you must return the shipment within 14 days after. The notice must be given per. mail onmail@amaliekvistgaard.dk. In the notice, you must clearly state that you wish to exercise your right of withdrawal.

The return costs are borne by the customer. The item is packed in original packaging in a safe way so you can assume that it is not damaged during shipping.


If you want to send the item back to us, you must send the item to:

Katalog ApS
Klostervej 20
8680 Ry

You can not regret by simply refusing to receive the item without giving clear notice. in such cases, the costs for return shipping of DKK 39 are withheld as well as the extra fee charged by the shipping company for returning uncollected goods of DKK 40.

Goods except the right of withdrawal

The following types of goods are not included in the right of withdrawal:

Products that are manufactured according to the consumer's specifications or have a clear personal touch.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. When you return, you are responsible for the item being properly packed. You bear the risk of the item from the time of delivery of the item until we have received the return. We do not accept packages sent by post. cash on delivery.

Condition of the item upon return: You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item, as if you were trying it in a physical store. If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.

Refund

If you regret your purchase, you will of course get the amount you have paid to us back. In the event of an impairment for which you are liable, this purchase amount will be deducted. When exercising the right of withdrawal, the sale value of the item is refunded to you. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.

Opportunities for appeal

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution viaThe complaints portal for the House of Boards. If you are a consumer residing in another EU country, you can file your complaint with the EU Commissiononline complaint platform.

If you file a complaint here, you must provide the e-mail addressmail@amaliekvistgaard.dk